A Training programme on “Advanced Quality Management“

Dr A.Viswanathan, Professor, TIM conducted training programme on Advanced Quality Management at Thiruvananthapuram from 28thFebruary to 2nd March, 2013, in association with the Centre for Management Development for the executives of Public sector organizations under the Government of Kerala. Engineers and Managers from various companies belonging to diverse sectors such as manufacturing, construction, chemical, cement, infrastructure, engineering, electronics pharmaceutical, research & development, welfare participated. The modules of the training programme covered the strategic importance of Quality Management, contemporary concepts, tools & techniques of Total Quality Management including Dimensions of Product and Service Quality-– Service quality measurement using SERVQUAL , Deming’s 14 Points for Management, SPC, Acceptance sampling, Q.C Problem solving tools, New & Management tools, QFD, 5S, Poke Yoke, FMEA, Lean Manufacturing , TPM, Six Sigma, Robust Design, Practical insights from Toyota, Hi- tech Arai, Hyundai and discussions on Quality improvements in participants’ organizations, Total Quality Management for Business excellence. – Comparative research study of Kerala Public sector companies with benchmark companies practising TQM in Tamil Nadu, done by Dr Viswanathan